General terms and conditions of business

General terms of business (last updated 01/2010)

General terms and conditions of business

I. The contract is entered into with the Hotel Perauer GmbH (on payment for a product).

II. You can pay directly by credit card to keep order costs to a minimum and have the items sent out by post. Payments can be made Europe-wide via advance payment (bank transfer). Products will be dispatched following receipt of payment. To send by post, we pass on any costs incurred in full and these costs are based on the volume, weight and size of your order. You will be informed of these charges in advance so that you can transfer them at the same time.

III. Individuals must be aged 18 or over to make a purchase from our online shop.

IV. Prices and products

Vouchers of a specific value including VAT cannot be redeemed for cash. Should you spend less than the value of your voucher, you will be issued with another credit note.

The invoice with tax statement can only be issued when the actual service has been performed, i.e. when the voucher has been redeemed (VAT Act).

No liability is accepted in the event of delayed delivery by post.

The voucher is only valid once the sum owed has been paid in full.

All vouchers are valid for 1 year.

More information can be obtained from reception (Tel.: +43 (0) 5285-62566 or

5. Products from our online shop will be sent out following the transfer of all costs incl. additional incurred expenses, against advance payment or by notifying us of your credit card details

V. Vouchers include the legally applicable VAT. Off-setting takes place when the service is used.

VI. The goods may deviate slightly from the images of the items shown for purchase. Errors excepted. Items are subject to change.

VII. Security guarantee & data protection

Your security is of the utmost priority for us. This is why we treat your details such as credit card number, sort code, account number, name and address for credit card payments with the utmost confidentiality. Based on the general terms and conditions of business, the customer agrees to receive promotional materials from the Hotel Gasthof Perauer. Details will not be passed onto third parties

VIII. Exchange and return

Any vouchers which do not meet your expectations can be returned to us within 14 days of being sent out. It is necessary that the written declaration of cancellation (withdrawal) reaches the Hotel Gasthof Perauer within 14 days. However, the right of withdrawal does not apply if use of the service has already begun within the withdrawal period. This right of return only applies to customers who are classed as consumers. Food is excluded from these regulations.

IX. The place of jurisdiction is Zell am Ziller, Austria

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